I have been fighting ATT since January 2018 regarding the stolen iphones and refusal by AT&T to provide me with the credit for the fraudulent charges. I am an attorney who also had two iphones stolen after AT&T and Newgistics obtained possession of the iphones. I am looking to find out who else has had their Att phones stolen when returning the phones to AT& T. So on to my next challenge of having the tax refunded. which won’t happen because the phone is lost. Another representative told me I won’t receive the refund until they receive the phone.
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Now I am working on the refund for the tax I paid on the phone which they can’t seem to figure out how to initiate it. Within 3 days I saw the credit in my account. So he created a ticket which apparently gets resolved much quicker than a case. He checked my tracking number and confirmed that the phone was picked up but stuck in ‘In Transit’ status forever. Customer Care went through my account and realized the many times I was passed around to different departments to resolve my issue. So I had called ATT to follow up because my bill was due in 3 days. After a week and a half there has been no update or resolution to my case. My approach is similar with a case created by the Stolen Phone Dept for a ‘Lost in Tansit’ case and another case created by Customer Care for a ‘credit adjustment’ that also noted the USPS missing package case number. I searched this forum and tried a recommendation by having my all my cases being rejected and being told by ATT that I am responsible for paying the balance on the phone because they don’t have it in their warehouse.
After numerous calls and cases created and denied I finally resolved this problem.
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